Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 25jili ("Company," "we," "us," "our") collects, uses, stores, protects, and discloses personal information from users ("you," "your," "Player") of the 25jili online casino and sports betting platform accessible at https://25jili.cam and any associated mobile applications and services (collectively, the "Service").

By creating an account, accessing the 25jili platform, or using the Service in any manner, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any provision of this Policy, you must immediately cease use of the Service and refrain from creating an account.

This Privacy Policy is incorporated into and forms part of our Terms and Conditions. We are committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and all applicable data protection regulations.

2. Information We Collect

25jili collects various types of information to provide, maintain, improve, and secure the Service. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for a 25jili account, deposit funds, withdraw winnings, or interact with our customer support, you voluntarily provide us with personal information including:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, username, and password
• Identity Verification Documents: Government-issued identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), and selfie photographs for identity verification
• Payment Information: GCash account details, PayMaya wallet information, bank account numbers, payment method ownership verification documents
• Communications: Messages, inquiries, complaints, and feedback you send to our customer support team via live chat, email, or other channels
• Responsible Gaming Preferences: Deposit limits, session time limits, self-exclusion requests, and other responsible gaming tool settings

2.2 Information Collected Automatically

When you access and use the 25jili platform, we automatically collect certain technical and usage information including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information
• Usage Data: Pages viewed, features accessed, games played, bets placed, time and duration of sessions, click patterns, navigation paths, and interaction with platform features
• Location Information: IP address, geographic location data derived from IP address, and GPS coordinates if you grant location access permissions
• Transaction Data: Deposit amounts, withdrawal requests, bet history, win and loss records, bonus claims, and account balance changes
• Log Data: Server logs, error reports, access times, and system activity records

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Providers: Transaction verification data from GCash, PayMaya, banks, and other payment processors
• Identity Verification Services: Background checks, identity authentication results, and fraud prevention data from third-party verification providers
• Gaming Software Providers: Game session data, RNG results, and gameplay statistics from third-party game developers whose games are offered on 25jili
• Regulatory Authorities: Information received from PAGCOR or other regulatory bodies in connection with licensing, compliance, or investigations

3. How We Use Your Information

25jili uses the personal information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and authenticate your 25jili account
• Process deposits, withdrawals, and other financial transactions
• Provide access to casino games, sports betting, live dealers, and other gaming features
• Track your gaming activity, account balance, and transaction history
• Manage bonus claims, loyalty points, VIP tier status, and promotional offers
• Communicate account-related information, transaction confirmations, and service updates

3.2 Verification and Compliance

• Verify your identity and confirm you meet age requirements (21 years or older)
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect and prevent fraud, unauthorized access, and illegal activities
• Fulfill regulatory reporting obligations to PAGCOR and other authorities
• Investigate suspected violations of our Terms and Conditions

3.3 Platform Improvement and Analytics

• Analyze usage patterns to improve platform functionality and user experience
• Monitor platform performance, identify technical issues, and optimize system reliability
• Conduct internal research and analytics to develop new features and services
• Personalize your experience based on gaming preferences and behavior

3.4 Customer Support

• Respond to your inquiries, questions, and support requests
• Resolve disputes, complaints, and technical issues
• Provide assistance with deposits, withdrawals, bonuses, and gaming features
• Maintain records of customer support interactions for quality assurance

3.5 Marketing and Communications

• Send promotional offers, bonus notifications, and news about 25jili services (with your consent)
• Deliver personalized marketing messages based on your gaming activity and preferences
• Notify you of tournaments, special events, and VIP rewards
• Conduct surveys and request feedback to improve our services

3.6 Responsible Gaming

• Implement deposit limits, session time limits, and other responsible gaming tools you request
• Monitor for signs of problem gambling behavior and offer assistance
• Process self-exclusion requests and enforce exclusion periods
• Provide access to responsible gaming resources and support organizations

3.7 Legal Obligations

• Comply with court orders, subpoenas, and legal process
• Enforce our Terms and Conditions and other policies
• Protect the rights, property, and safety of 25jili, our users, and the public
• Cooperate with law enforcement and regulatory investigations

4. Data Sharing and Disclosure

4.1 Service Providers and Business Partners

We share personal information with third-party service providers who assist us in operating the 25jili platform, including:

• Payment Processors: GCash, PayMaya, banks, and other payment providers who process deposits and withdrawals on our behalf
• Gaming Software Providers: Third-party developers whose games are offered on the 25jili platform
• Identity Verification Services: Companies that perform KYC, AML, and fraud detection services
• Cloud Hosting Providers: Infrastructure and data storage providers who host our servers and databases
• Customer Support Tools: Live chat, email, and ticketing system providers
• Analytics Providers: Services that help us understand usage patterns and improve platform performance

All third-party service providers are contractually obligated to protect your personal information and use it only for the specific purposes for which it was shared. They are prohibited from selling or using your data for their own purposes.

4.2 Regulatory and Law Enforcement

We may disclose your personal information to regulatory authorities, law enforcement agencies, and government bodies when required by law or when we believe disclosure is necessary to:

• Comply with PAGCOR licensing requirements and regulatory reporting obligations
• Respond to court orders, subpoenas, warrants, or other legal process
• Cooperate with law enforcement investigations
• Fulfill anti-money laundering and counter-terrorism financing requirements
• Report suspected illegal activity or violations of our Terms and Conditions

4.3 Business Transfers

If 25jili is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor. In such events, we will notify you via email or prominent notice on the platform, and the acquiring entity will be bound by this Privacy Policy unless you consent to a new policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot be used to identify you individually. Such data may be used for industry research, market analysis, or shared with business partners without restriction.

5. Data Security Measures

25jili takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Security

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same technology used by major banks
• Secure Storage: Personal information is stored on secure servers protected by firewalls, intrusion detection systems, and access controls
• Password Protection: Account passwords are hashed using cryptographic algorithms and are never stored in plain text
• Regular Security Audits: Our systems undergo regular security assessments and vulnerability testing by independent third parties
• Fraud Detection: Automated systems monitor transactions and account activity for suspicious patterns

5.2 Organizational Security

• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions
• Employee Training: Staff members receive regular training on data protection and privacy best practices
• Confidentiality Agreements: All employees, contractors, and service providers are bound by confidentiality obligations
• Incident Response: We maintain procedures to detect, report, and respond to data security incidents

5.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Use a strong, unique password that is not used on other websites
• Never share your login credentials with anyone
• Enable two-factor authentication for additional security
• Log out of your account when using shared or public devices
• Monitor your account for unauthorized activity and report suspicious transactions immediately
• Be cautious of phishing emails or fake websites impersonating 25jili

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 25jili platform. Cookies help us recognize your device, remember your preferences, and improve your user experience. We also use similar technologies such as web beacons, pixels, and local storage.

6. 2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including session management, account authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve functionality and fix technical issues
• Functional Cookies: Remember your preferences such as language settings, display options, and gaming history
• Analytics Cookies: Help us understand user behavior, measure traffic, and analyze platform usage patterns
• Marketing Cookies: Track your activity to deliver personalized promotional offers and measure campaign effectiveness (only with your consent)

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling essential cookies may prevent you from accessing certain features of the 25jili platform or impair functionality.

To manage cookies, adjust your browser settings or use the cookie preference tool available in your 25jili account settings. Note that rejecting marketing cookies will not prevent you from receiving promotional communications via email or in-platform notifications, but those communications will not be personalized based on your browsing behavior.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable Philippine laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your 25jili account dashboard. For additional information, contact our customer support team.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most account details yourself through your profile settings. For information you cannot update directly, submit a correction request to customer support.

7.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances. However, we may be required to retain certain information to comply with legal obligations, resolve disputes, enforce our Terms and Conditions, or fulfill regulatory requirements. Deletion requests are evaluated on a case-by-case basis.

7.4 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide the data in CSV or JSON format within 30 days of your request.

7.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account notification settings, or contacting customer support.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

7.7 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] or through the customer support live chat. We will respond to your request within 30 days. We may require identity verification before processing requests to ensure we are providing information to the correct individual.

8. Data Retention

8.1 Retention Periods

25jili retains personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account plus 7 years after account closure to comply with PAGCOR and financial regulations
• Transaction Records: Retained for 10 years after the transaction date as required by anti-money laundering laws
• Identity Verification Documents: Retained for 7 years after account closure to fulfill regulatory requirements
• Gaming History: Retained for 7 years to resolve disputes and comply with gaming regulations
• Customer Support Communications: Retained for 5 years for quality assurance and dispute resolution
• Marketing Consent Records: Retained for 3 years after consent is withdrawn

8.2 Secure Deletion

When personal information is no longer required, we securely delete or anonymize it using industry-standard data destruction methods. Anonymized data that cannot identify you individually may be retained indefinitely for analytical purposes.

8.3 Legal Holds

If your information is subject to a legal hold, litigation, investigation, or regulatory inquiry, we will retain the relevant data beyond normal retention periods until the matter is resolved.

9. Third-Party Services and Links

9.1 Third-Party Game Providers

Games on the 25jili platform are provided by third-party software developers. When you play these games, you may be subject to the privacy policies of those providers in addition to this Privacy Policy. We encourage you to review the privacy practices of third-party game providers.

9.2 Payment Providers

When you deposit or withdraw funds using GCash, PayMaya, bank transfer, or other payment methods, you are interacting directly with those payment providers. Their privacy policies govern how they collect and use your payment information. 25jili receives only the information necessary to process transactions and verify payment method ownership.

9.3 External Links

The 25jili platform may contain links to external websites, including responsible gaming resources and regulatory authorities. We are not responsible for the privacy practices of external websites. When you leave the 25jili platform, we encourage you to read the privacy policies of any websites you visit.

10. Children's Privacy

The 25jili Service is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe your child under the age of 21 has created a 25jili account or provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

11.1 Right to Modify

25jili reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Changes become effective immediately upon posting to the 25jili website unless otherwise specified.

11.2 Notification of Material Changes

For material changes that significantly affect how we collect, use, or share your personal information, we will notify you via email to the address associated with your account and display a prominent notice on the platform at least 30 days before the changes take effect. Your continued use of the Service after changes are posted constitutes acceptance of the revised Privacy Policy.

11.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how 25jili handles your personal information, please contact us:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat Support: Available 24/7 on the 25jili platform
• Mailing Address: 25jili Data Protection Officer, PAGCOR Licensed Online Gaming Operations, Philippines

We will respond to all privacy-related inquiries within 30 days. For urgent matters or suspected data breaches, please contact us immediately via live chat or email marked "URGENT."

By using the 25jili Service, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.